Updated: January 2020
Data Collection. There are two primary ways in which Shinesmith collects Information from you:
Shinesmith Client Interactions
When you interact online or offline with Shinesmith, we may receive your Information, including your Personal Data. For example, we receive your Information when you:
What We Collect during our Client Interactions
We (or others acting on our behalf) may collect your Information, including your Personal Data, through the Interactions described above. Categories of Personal Data we collect include such things as:
How We Use Information Collected From Client Interactions
Shinesmith uses the Information it collects from our client interactions to deliver services to you in accordance with our terms, to satisfy our legal obligations, or to satisfy our legitimate interests, as described below. We take seriously the need to balance our legitimate interests with your privacy rights and summarise for you here how we use Personal Data.
We use your Information to:
Shinesmith Client service provision .
In order to provide you with our services and supply the services of our freelancers we need to collect Information from you such as your contact and payment details.
Shinesmith Freelancers Service Supply
Exercising Your Rights in Europe
If you are in the European Union or the United Kingdom, you have the right to: request access to and correction of your Personal Data; restrict or object to the processing of your Personal Data; and request your Personal Data be “forgotten” (technically erased). If you would like to exercise these rights, contact us at email@example.com Please describe the nature of your request and the Personal Data it relates to, and we will comply as soon as reasonably practicable, consistent with applicable law. We will verify your identity before we comply with your request, and therefore, ask for your cooperation with our identity verification process.
If we process your Personal Data based on your consent, you may withdraw your consent at any time. We will let you know if we are seeking to rely on your consent at the time we collect your information.
Opting Out of Marketing Emails
If you no longer want to receive marketing-related emails from Shinesmith on a go-forward basis, please send an email to that effect to firstname.lastname@example.org Alternatively, you may use the “unsubscribe” feature in our email messages.
What We Collect Via Hub Data and How We Use It
On-premises Product Data. We may collect and process different types of product data (as described below) when you use our hub or services to serve our legitimate interest of improving our products and services. We work hard to help ensure a balance between our legitimate interests and your privacy rights.
Aggregated Usage Data is Information about your operating environment and session, such as your network and systems architecture, page loads and views, and searches by type. We aggregate this Information to analyse usage patterns. Shinesmith uses Aggregated Usage Data to fulfil our legitimate interest in enhancing the Shinesmith service and products. For example, we may use this data to:
We also collect Personal Data from you to fulfil our contractual commitments to you. For example, we collect contact information such as name, address (email and physical) and phone number to enter you into our customer database systems and manage your account. This may also include Information about billing and payments, customer service, support services, or software updates.
We share this Information with our affiliates, vendors and partners who help us service your account and with whom we have written agreements protecting the confidentiality, privacy and security of your Information. We do not sell this Information.
How Shinesmith may share your information and for what purpose.
Shinesmith may disclose Information to third parties in the following ways:
How We Secure Your Information
Shinesmith takes reasonable technical and organisational measures to safeguard Personal Data against loss, theft, and unauthorised access, disclosure, alteration, misuse, or destruction. Unfortunately, no data transmission, software, or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of an account has been compromised), please notify us immediately. Please use the Contact Shinesmith section below . If Shinesmith learns of a breach of its systems, Shinesmith may notify you or others consistent with applicable law and/or as agreed in our contract with you. Shinesmith may communicate with you electronically regarding security, privacy, and administrative issues relating to your use the Hub or the website.
Shinesmith Also Observes the following:
Cross-border Transfers. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage clients or service providers which are located outside of your country of residence, including to the United States. We protect your Personal Data in our agreements with our service providers.
Shine Events Limited (trading as Shinesmith)